Event entry tickets are digital products and are the only thing Otaku Shinden sells. Your entry is confirmed on your account immediately after payment.

You can cancel your entry up to 7 days before the event date for a full refund to the original payment method, issued within 5-7 business days. After that deadline, entry fees are non-refundable because kits and event places are already allocated.

If we cancel an event, every entry fee is refunded in full to the original payment method within 5-7 business days, whatever the deadline. If we reschedule an event, you can keep your entry for the new date or take a full refund.

If a payment succeeds but your entry is not confirmed, contact us within 7 days. We will confirm it manually or refund the full amount to the original payment method.

Duplicate payments and technical failures are always refunded in full.

Email support@otakushinden.com with the subject line "Refund Request — [your username]". Include your registered email address, the date of the transaction, and the transaction ID or order reference from your payment confirmation. We respond within 48 hours.

If a charge looks wrong, email us first; most issues are resolved within 48 hours. Raising a dispute with your bank does not suspend your account automatically. We may pause the affected entry while the dispute is investigated and restore it once it resolves.

We may revise this refund policy from time to time. Continued use of the platform after updates indicates acceptance of the revised terms.